We Are Closely Monitoring COVID-19
COVID-19 FAQ – UPDATED August 7, 2020
Dear Residents and Prospective Residents, please see important information below regarding COVID-19 and how it is impacting the way we do business.
We Are Just a Click or a Phone Call Away!
The CDC’s social distancing guidelines have temporarily forced the physical closing of many Leasing Offices across the country. Some Leasing Offices are reopening at a limited capacity, while others are open by appointment only. Please contact your community via phone, email, website or the resident portal to learn more.
Thank you for your understanding while we all do what is necessary to help curb the spread of this disease. We are all in this together!
I am in the market for a new home, can I tour your community with a team member?
As leasing offices begin to reopen, communities are offering a variety of ways to tour. Virtual tours are still available at all communities, while self-guided and agent assisted* tours are available at some communities. Please call the leasing office of the community you are interested in for available options. We are happy to work with you and help you tour our community.
*NOTE: Most agent assisted tours are currently by appointment only. Additionally, there are new touring policies and procedures in place at all communities. Please see more information here or in the PDF below regarding our updated approach to the leasing process.
Click to Open
New Touring Policies
Help stop coronavirus
1. HANDS Wash them often
2. ELBOW Cough into it
3. FACE Don't touch it
4. FEET Stay more than 6ft apart
5. FEEL Sick? Stay home
How do I pay my monthly rent?
Please make your rent payments via the Resident Portal. We ask that you use the portal for this purpose, as well as to review account transactions, register for recurring payments or SMS Alerts (if available), submit service requests and sign lease renewals.
To create a Resident Portal Account, get the link and registration code from your property management team. You will also be required to enter your resident email address so make sure your contact information is updated with the office team prior to creating a Resident Portal Account.
When can we begin to submit non-essential work orders?
At this time, your community will notify you when they are accepting non-essential work orders. Additionally, we will be prioritizing the work orders currently in our queue. Please indicate if anyone is sick or under self-quarantine in the unit at the time of work order submittal. If you do not, we will call the unit to inquire. If no one is sick, we will proceed with the essential maintenance request. Our maintenance teams will seek out resident permission prior to entering an apartment home. If you are sick, we will not perform the maintenance request and reschedule until a later date.
Essential work orders are classified as:
AC not cooling and outside temperature is over 82 degrees
Heater not heating and outside temperature is below 65 degrees
Toilet is overflowing or not flushing
Bathtub not draining
No hot water
Garbage disposal not working – if water is backing up in sink
Refrigerator not working
Stove not working
Broken window or broken front entry door
Electrical power is out
Can we use amenity spaces at my community?
The reopening of amenity spaces will depend on several factors, including governmental authorization and adequate cleaning supplies. To enforce social distancing guidelines capacity limits may apply, please follow all posted notices. Please contact your community office with any questions or for additional property specific instructions.